Privacy policy
Privacy Policy
Owned and Operated by Chat Celeste Inc.
For purposes of this Privacy Policy, “we,” “us,” and “our” refer to Chat Celeste Inc., the owner and operator of this website and Service.
Company Information
Chat Celeste Inc. is a corporation registered in Quebec, Canada, and is the owner and operator of this website and related services (“the Service”).
NordLabs Gaming
NordLabs Gaming is a brand operated by Chat Celeste Inc. This Privacy Policy applies to NordLabs Gaming, including our website, customer support channels, and related services.
Customer Support Through Facebook and Instagram
When you contact NordLabs Gaming through Facebook, Instagram, Messenger, comments, direct messages, or other Meta-owned communication tools, we may receive and process information provided by Meta and by you.
This may include your Facebook or Instagram user ID, username, display name, profile picture URL, message or comment content, attachments you send, timestamps, conversation metadata, the Facebook Page or Instagram account you contacted, and any information you voluntarily provide such as your name, email address, phone number, order number, shipping address, product issue, or other customer support details.
We use this information to respond to customer support requests, locate and manage orders, provide warranty or replacement support, investigate delivery or product issues, prevent fraud or abuse, maintain support records, improve our customer service workflows, and comply with legal or business obligations.
We may process this information using our internal support desk tools and trusted service providers, including hosting, database, email delivery, ecommerce, customer support, automation, and AI-assisted support tools. We do not sell Facebook or Instagram message content or Meta user data. We do not use private message content received through Meta support channels for unrelated advertising purposes.
We retain Meta-related support information for as long as reasonably necessary to provide customer support, maintain business records, handle disputes, prevent fraud or abuse, comply with legal obligations, and improve our support operations.
If you would like to request deletion of support data related to your Facebook or Instagram interaction with NordLabs Gaming, email us at support@nordlabsgaming.com with the subject line “Meta Data Deletion Request.” You may also review our Meta data deletion instructions here: https://support-desk-production-994f.up.railway.app/meta/data-deletion
Use of Cookies, Pixels, and Tracking Technologies
Notwithstanding anything else in this policy, we and/or our partners may use pixels and pixel tags, and place, read or use cookies that collect information from your device and/or Internet browser. These cookies do not contain personally identifiable information; however, it may be possible for our third-party business partners to combine it with other information in order to identify your email address or other personally identifiable information about you. For example, the cookies may reflect de-identified demographic or other data linked to data you voluntarily have submitted to us, e.g., your email address, which we may share with a data provider solely in hashed, non-human readable form.
By using our Service, you agree that we and our third-party partners may store, sell, port, combine with other data, monetize, utilize and otherwise use either (i) the personally identifiable information about you that we share with them, or (ii) the personally identifiable information they discover and/or identify as described above. Visitors can also express their choices for display advertising through the Digital Advertising Alliance opt-out platform or the Network Advertising Initiative opt-out platform. We and/or our partners may also use cookies for delivering personalized advertising emails. These cookies are used to identify visitors of our advertisers’ websites and send personalized emails based on the visitors’ browsing experience.
We and/or our partners use cookies, pixels and other tracking technology to associate certain Internet-related information about you, such as your Internet Protocol address and what browser you are using, with certain online behaviors, such as opening emails or browsing websites. Such information is used to customize ads or content and may be shared with our partners.
Our Collection of Personal Information
Depending on how you interact with us, we may collect the following categories of information about you:
Categories Collected & Sources
| Category | Categories of Sources |
|---|---|
| Identifiers (name, alias, postal address, mobile ad or cookie identifiers, IP address, telephone number, email address, social handles) | Data compilers, consumer data resellers, public records, government entities, social networks |
| Commercial or transactions information (products purchased, consumed, considered) | Data compilers, consumer data resellers, public records |
| Internet/network activity (browsing history, online interests) | Data compilers, resellers |
| Professional/employment-related information | Public records, commercial sources |
| Inference Data (consumer preferences, inferred traits) | Commercial sources |
Our Disclosure and Sale of Personal Information
We share information for business purposes with service providers and third parties. The chart below outlines categories shared and whether they were “sold” (as defined by the CCPA) in the past 12 months.
| Category | Third Parties Shared With | “Sold” in Last 12 Months |
|---|---|---|
| Identifiers | Data compilers, retailers, publishers, nonprofits, affiliate networks, ad networks, political campaigns, ISPs, analytics providers, social networks | Yes |
| Commercial information | Same as above | Yes |
| Internet activity | Same as above | Yes |
| Inference data | Same as above | Yes |
We may also share personal information:
For legal purposes
To comply with legal process, regulatory investigations, enforce terms, protect rights, or prevent fraud/spam.
In a corporate transaction
In mergers, acquisitions, restructuring, liquidation, sale of assets, or due diligence processes.
With service providers
For tech, hosting, security, marketing, data management, support, and operational purposes.
As aggregated or de-identified data
Which may be used or shared for any purpose.
Business Purposes for Collecting and Sharing Information
We collect and share data to:
• Provide data marketing tools and services
• Link identifiers across data sources
• Support email, mobile, social, and display advertising
• Measure ad effectiveness
• Improve our databases and products
• Detect fraud and security incidents
• Conduct internal analytics, auditing, and operations
• Comply with legal obligations